ANA & CO — SHIPPING POLICY

At Ana & Co, we carefully prepare and package every order to ensure it reaches you safely and securely.

1. Processing & Delivery Time

All Ana & Co orders are estimated to take 8–11 business days from the date your order is confirmed and payment has been received.

Please note that business days exclude weekends and public holidays.

Delivery times are estimates and may vary depending on order volumes, courier operations and circumstances outside of Ana & Co's control.

2. Courier Service

All orders are shipped using Aramex Store-to-Door courier services.

Your order will be delivered to the address provided when placing your order. Please ensure that your delivery information, including your full name, contact number and delivery address, is correct before completing your purchase.

3. Courier Delays

Ana & Co is not liable for delays caused by the courier service or circumstances outside of our control.

This may include, but is not limited to:

• Courier delays or backlogs
• Incorrect or incomplete delivery information
• Failed delivery attempts
• Weather conditions
• Public holidays
• High-volume periods
• Road closures or transport disruptions
• Events beyond our reasonable control

If your parcel has been dispatched and is delayed while in the possession of Aramex, Ana & Co cannot guarantee or control the courier's delivery timeframe.

4. Tracking

Once your order has been dispatched, you will receive the relevant tracking information where applicable.

Customers are responsible for monitoring their parcel's delivery status and ensuring that someone is available to receive the package.

5. Incorrect Delivery Information

Please carefully check your delivery address and contact details before placing your order.

Ana & Co is not responsible for parcels that are delayed, returned or delivered incorrectly as a result of incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply if a parcel needs to be redirected or re-sent.

6. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact Ana & Co as soon as possible with your order number and relevant photographs or tracking information.

We will assist you in contacting the courier and investigating the matter.

7. Important Notice

By placing an order with Ana & Co, you acknowledge that the 8–11 business day timeframe is an estimated delivery period and not a guaranteed delivery date.

Once your order has been handed over to Aramex, delivery is subject to the courier's operational processes and timeframes.

Ana & Co will always do our best to assist with delivery-related queries, but we cannot accept responsibility for delays caused by Aramex or other circumstances outside our reasonable control.

ANA & CO

Dressed with intention.